Duration: 6 days, 11 hours and 49 minutes

Feb 6, 19:05:48 GMT+0
Resolved - We have identified the issue and have implemented a fix. We will continue to monitor. Users may have experienced increased latency when accessing public services. Policy enforcement was not impacted..

Feb 6, 18:18:31 GMT+0
Identified - We have identified an issue with one of our service providers and are working with the provider to resolve the issue..

Feb 6, 16:30:00 GMT+0
Investigating - We are currently investigating degraded performance of our intent classification and sensitive data detection sub-systems..

Duration: 1 hour and 41 minutes

Affected Components: Admin Console, Context Connectors, Platform Authentication, End-User GenAI Portal, Telemetry Delivery, Cloud Connectors, Traffic Ingestion & Monitoring

Jan 14, 23:49:16 GMT+0
Resolved - This incident has been resolved..

Jan 14, 22:45:40 GMT+0
Monitoring - Our upstream provider has resolved their issue and we are currently monitoring the result..

Jan 14, 22:08:09 GMT+0
Investigating - We are currently investigating an incident in an upstream provider that is causing intermittent issues across the service that could result in delays or failures..

Duration: 53 minutes

Affected Components: Telemetry Delivery

Oct 29, 20:20:23 GMT+0
Resolved - This incident has been resolved..

Oct 29, 19:27:50 GMT+0
Monitoring - We have identified an issue with user activity logs being delayed. We implemented a fix and are currently monitoring the result..

Duration: 5 hours and 4 minutes

Affected Components: Platform Authentication, Telemetry Delivery, Cloud Connectors, Context Connectors, Policy Enforcement, Traffic Ingestion & Monitoring

Oct 20, 20:35:59 GMT+0
Resolved - This incident has been resolved..

Oct 20, 17:51:21 GMT+0
Monitoring - AWS has provided an update that their hosting outage has been resolved, and we no longer see degraded performance. We are monitoring for ongoing issues, and continue to implement mitigations in-case the AWS infrastructure outage returns or continues..

Oct 20, 16:34:19 GMT+0
Identified - Due to the ongoing AWS outage in us-east-1, we are seeing increased error rates for traffic monitoring and customer model usage. Customers who use AWS connectors that leverage us-east-1 may notice failed inference requests, issues with context data, and delayed telemetry delivery. We continue to monitor the AWS incident and will provide updates as they become available..

Oct 20, 15:32:00 GMT+0
Identified - Due to issues occurring within AWS infrastructure, we have observed some intermittent failures authenticating new user sessions. AWS has identified the problem and they have applied mitigations while working on their permanent fix. We will continue to monitor and are preparing a workaround in case the increased failure rate persists. As these failures are intermittent, users are asked to retry failed authentications until this issue is fully resolved..

Duration: 2 hours and 51 minutes

Affected Components: Platform Authentication

Jun 12, 21:28:00 GMT+0
Resolved - This incident has been resolved by Google Cloud..

Jun 12, 19:48:59 GMT+0
Identified - Google Cloud is still recovering from their outage globally with occasional timeouts. We continue to monitor the status and impacts to authentication flows..

Jun 12, 18:37:13 GMT+0
Identified - Our sub-processor for authentication (Google Cloud) is currently experiencing a significant global outage that is impacting all Google consumer & enterprise solutions, including the enterprise identity platform leveraged by SurePath AI for authentication. Active user sessions should not be impacted, but re-authentication attempts and new sign-in attempts are currently failing. We will update this status when more information is available..

Affected Components: Partner Console, Platform Authentication, Admin Console

Jun 4, 20:40:00 GMT+0
Resolved - This incident has been resolved by our hosted database provider, and they are monitoring their resolution. We are evaluating enhancements that can be applied to minimize potential impacts of potential future hosted database provider outages..

Jun 4, 19:59:19 GMT+0
Monitoring - We are monitoring the ongoing service issues that have been identified by our hosted database provider..

Jun 4, 19:53:59 GMT+0
Identified - An issue has been identified in the sub-processor providing hosted database services. API calls from the UI are experiencing timeouts and latency resulting in degraded performance..

Duration: 7 days, 16 hours and 11 minutes

Affected Components: Traffic Ingestion & Monitoring

Apr 29, 19:17:08 GMT+0
Resolved - After implementation of resolution, no further issues have been identified related to this incident..

Apr 29, 16:13:50 GMT+0
Identified - Issue has been identified, and operations teams are working to resolve the issue..

Apr 29, 16:12:58 GMT+0
Investigating - Intermediate CA for intercepted traffic is showing expired. We are currently investigating this incident..

Duration: 53 minutes

Affected Components: Traffic Ingestion & Monitoring

Dec 16, 21:54:00 GMT+0
Resolved - This incident has been resolved..

Dec 16, 21:01:00 GMT+0
Identified - Traffic ingestion from the public internet for public and private model access is disrupted..